Frequently asked questions
Below you'll find answers to the questions we get asked most frequently by our customers.
Can’t find the answer you are looking for? Give our dedicated Customer Care line a call on 0800 0495 162 or email us at firstname.lastname@example.org and we will be happy to assist you with your questions and queries.
Toppik Hair Building Fibers are made of natural, colored keratin fibers - the same protein that makes up human hair. Kind on hair, the keratin protein used in Toppik is derived from a natural source and is nearly identical to human hair.
Toppik Hair Building Fibers are resistant to wind, rain, and even perspiration. They will wash out with shampoo.
Toppik Hair Building Fibers themselves do not help nor hinder hair growth. They are aesthetic products that work through changing the visual appearance of your hair.
If you are looking to directly affect the health of your hair then try the Viviscal Hair Growth supplements. Viviscal, contains the proprietary marine protein complex AminoMar C™, plus biotin and zinc, to maintain healthy hair growth from within..
Toppik Hair Building Fibers will stay in place until you wash your hair with shampoo. Toppik Fiberhold Spray, a fine mist spray designed to strengthen the bond between Toppik Hair Building Fibers and your existing hair, can be used post-fibers application to provide extra confidence in lasting hold throughout the day.
Toppik Coloured Hair Thickener fulfils the same purpose as Toppik Fibers but in a liquid spray format. Our Coloured Hair Thickeners are recommended for those who are looking to conceal a wider area of thinning or who wish to cover greys/colour treated root re-growth.
For best results, apply Toppik to freshly washed dried hair, after use of any styling tools such as hairdryers, or straighteners.
If using styling products (other than hair spray) these should be applied to the hair prior to applying Toppik Hair Building Fibers. Applying gels, mousses, pastes, serums etc. after applying Hair Fibers may cause shifting and could expose the areas that were meant to be covered. Let styling products dry before applying Hair Fibers.
Yes - Toppik Hair Building Fibers work with all hair types and textures, including Caucasian, Asian, and African-American hair.
Toppik subscriptions allow customers to receive a reoccurring delivery at their chosen delivery frequency of either 30, 60 or 90 day intervals. By signing up to a subscription you will also save 10% on your reoccurring order. You can cancel or change your subscription at any time by logging into your account. Subscription customers will be charged each time their subscription is dispatched.
Please login into your account and navigate to product subscriptions in the left-hand menu. From here you will see a change shipping date button. Please be aware you cannot change your delivery date within 72hrs of next due delivery.
Please login into your account and navigate to product subscriptions in the left-hand menu. From here you will see “billing period” click edit to change your frequency to either 30, 60 or 90 days
Please login into your account and navigate to product subscriptions in the left-hand menu. From here you will see payment method, you can change your method of payment by clicking the edit button
You cannot change the product you originally subscribed to. If you wish to change your product subscription please cancel your original subscription and create a new one
You are not able to pause your subscription but you can change the delivery date. To do this please login into your account and navigate to product subscriptions in the left hand menu. From here you will see a change shipping date button
Please login into your account and navigate to product subscriptions in the left-hand menu. From here you will see a cancel subscription button. Please be aware you will need to cancel 72hrs before your next delivery is due