Information We collect About You
When using this website, we may automatically collect information from you using cookies. To the extent that this
Further, we collect, store and further use your personal data if you provide it to us, e.g., in the course of a
purchase, when you sign up to receive our newsletter or other marketing communications, when you sign up for our
online coupon program, when you contact us with a question, request, comment or complaint, when you enter a
contest or promotion or when you complete a survey (both online and offline). The types of personal data we may
obtain about you include:
Contact information (such as your name, address, phone number, e-mail address and birth date);
Payment information (such as your payment card number and expiration date);
Location and geographic information if you use our mobile site or app and have turned on the location services;
Information you may provide us in the case of a claim or complaint about our products, including health-related
Other content you may provide (such as reviews, survey responses, question answers and comments).
We will let you know which information is required or optional (on the form on which we collect your data or,
where applicable, orally). Failure to provide the information required may prevent us from responding to you or
providing you with the product or service you request.
If you make a purchase on this site, we will also create and keep a record of your orders, purchase history, and
shopping behavior and preferences based on the information you provided in connection with your purchase(s).
The personal data collected through this site or app may be combined and maintained with personal data we collect
from you offline or from third parties for the purposes described below.
How We use Your Information
Typically, we use the personal data we collect about you for the following purposes:
- to create and manage your account;
- to manage your orders, deliveries and invoices, and process your payments;
- to notify you about contests and promotional events, administer your participation in such contests and events,
and notify you in the event that you are a winner of any such contest or event;
- to conduct polls, surveys and consumer testing;
- to manage and communicate with you about our loyalty programs;)
- if you so elect, to send you our newsletter or other marketing or promotional communications;
- to tailor our advertisements and offers to your interests based on the record of your orders, purchase history
and shopping behavior and preferences;
- to respond to your questions, requests or comments;
- to handle claims or complaints we receive in connection with our products and services and to enforce our legal
- to contact you with reminders and updates;
- to perform accounting, auditing and other internal functions;
- for statistical and research purposes; and
- to comply with our legal obligations, including our obligation to monitor the safety of our products and report
any issue as well as any preservation or disclosure obligation we may have in anticipation or in the context of
We will use your personal data for these purposes based on one of the following grounds: if we have obtained your
consent, or, as the case may be, if it is necessary to perform a contract to which you are party or to take
steps at your request prior to entering into a contract with us, if it is necessary to comply with a legal
obligation to which we are subject, or if we have a legitimate interest to do so (including a legitimate
interest in processing and enforcing legal claims, and performing marketing activities, data statistics, market
and consumer research and other analyses, as well as audits and searches of documents, e.g., in response to
requests for litigation hold or pre-trial discovery requests).
We may use your electronic contact details, or permit our brands to use your electronic contact details, to
provide you with promotional e-mails or text messages about Church & Dwight and/or our
http://www.churchdwight.co.uk/brands. If you have consented to receive these e-mails/text messages or, as the
case may be, if you have not opted out. You can opt out of receiving e-mail/text communications from us or our
brands at any time by following the instructions which are contained in all e-mail/text communications or
contacting us as specified in the How to Contact Us section below.
With Whom We share Your Information
Your personal data will be processed by authorized personnel of Church & Dwight only on a need-to-know basis,
including Church & Dwight’s customer relations, marketing, finance, accounting, legal, IT and regulatory or
We will not rent, sell or exchange your personal data with any third party for their marketing purposes. We will,
however, share your personal data with:
other group companies for the purposes described above; and
our third party service providers who perform specific business support services on our behalf and based on our
instructions. The provision of these services may involve limited access to your personal data. We require these
companies to use the personal data only to provide the contracted services and prohibit them from transferring
the information to another party except as needed to provide the contracted services. Examples of such business
support services include fulfilling coupons, sending e-mails, conducting and administering contests and
promotions, executing surveys, managing customer relations and in case of purchases made on our site, processing
card payments and/or shipping or fulfilling orders.
We will disclose your personal data to other parties, only with your consent, unless when we are required to do
so or permitted to do so by law, regulation, legal process or enforceable government request. In particular, we
may disclose your personal data to regulatory authorities to comply with our reporting obligations and to
adverse parties in litigation or governmental entities in accordance with applicable law.
We also reserve the right to transfer personal data we hold about you in the event we sell or transfer all or a
portion of our business or assets (including in the event of a reorganization, dissolution or liquidation). The
recipient of personal data following such actions may have privacy policies that differ from those in this
Church & Dwight UK Ltd may contact you via email to invite you to review any services and/or products you
received from us [in order to collect your feedback and improve our services [and products]] (the “Purpose”). We
use an external company, Trustpilot A/S (“Trustpilot”), to collect your feedback which means that we will share
your name, email address and reference number with Trustpilot for the Purpose. If you want to read more about
Certain of the above recipients are located in countries other than the country where the data originally was
collected, including outside the European Union. In particular, we may transfer your personal data to other
group companies, including our parent company in the U.S. and sister companies in Australia, Canada, Brazil,
China and Mexico to manage customer functions globally within the group. Duly authorized personnel of our group
companies may have access to all your data for this purpose on a need-to-know basis only. In addition, if you
contact our consumer relations department about our products, we will transfer your personal data to our U.S.
service provider that provides consumer relations management services on our behalf. This service provider will
have access only to your contact information and complaint or query-related data for this purpose. The laws in
the above countries (except Canada) have not been recognized by the European Commission as providing for an
adequate level of data protection. Church & Dwight concluded data transfer agreements incorporating the
European Commission’s Standard Contractual Clauses to ensure such a level. You may obtain a copy of these
agreements by contacting us as specified in the How to Contact Us section below. In France, the data transfers
were authorized by the CNIL (Decisions No. DF-2017-2358 and DF-2017-2359).
How We Protect Your Information
We maintain administrative, technical and physical safeguards designed to protect your personal data against
accidental or unlawful destruction, loss, alteration, access, unauthorized disclosure or access. Services
providers who might have access to your personal data in order to provide services on our behalf will be
contractually obliged to keep such personal data in confidence and provide adequate data security measures.
How Long We Retain Your Information
Typically, we keep your personal data for the duration of our relationship, plus a reasonable period in order to
be able to run regular blocking/deletion routines, or to take into account the applicable statute of limitation
period or if required under mandatory applicable law. Your personal data may be kept for a shorter or longer
period depending on the purposes for which your data were collected.
Our site or app is intended for visitors over eighteen years of age. We do not target our site/app to appeal to
children under the age of thirteen and we do not knowingly collect personal information from children under the
age of thirteen.
In accordance with applicable data protection law, you have the right to request access to and rectification or
erasure of your personal data. You also have the right to request that the processing of your personal data is
restricted or to object to such processing if permitted by applicable law. If you have consented to our use of
your personal data, you have the right to withdraw your consent at any time with effect for the future and
without providing reasons. Where applicable, you have the right to receive the personal data, that you provided
to us, in a structured, commonly used and machine-readable format and to transmit those data to another data
controller. You may also define the ways how your personal data will be processed after your death, where
permitted by applicable law. If you wish to exercise these rights, please contact us as specified in the How to
Contact Us section below. You may also lodge a complaint with a data protection authority.
Links to Other Websites
Our site or app may contain links to websites operated and maintained by third parties, including those of online
retailers that sell our products. The privacy policies on these third party websites may be different from this
policy and we are not responsible for the information collection practices or the content of the third party
linked site before sharing your personally identifiable information on such site.
How to Contact Us
FREEPOST Toppik, Attention: Consumer Relations, e-mail address: PrivacyEU@churchdwight.com